General

To avoid delays and extra charges, please read and follow these instructions carefully.

1. Acknowledgements: Orders are acknowledged upon receipt.




2. Combined Quantity Pricing: Not available.




3. Illustrations: Logos used in the catalog are for illustrative purposes only.  They do not imply endorsement, nor are items with those imprints available to anyone other than parties expressly authorized by the owner of such designs.




4. Less Than Minimum Charges: From November 25 through December 17, less than minimum orders cannot be processed.  Imprinted orders $50.00 (A); Unimprinted orders $20.00 (A). Less than minimum charges will apply for any item for which the minimum quantity is not ordered.



5. Perishability: Natural cheeses and smoked meats need to be refrigerated within 24 hours of receipt. Chocolates and nuts should be stored in a cool, dry place.



6. Returns: Requests for returns must be made within 5 days of receipt.  Credit will not be issued for returns made without a return authorization number. Restocking charges will apply to all returns. Because of their perishable nature, smoked meats and cheese cannot be returned for credit.




7. Seasonal Availability: From March 1 to November 1, certain items that can normally be shipped by ground may require special packaging or special shipping. Contact factory for details.



8. Substitutions: Factory reserves the right to substitute items of greater or equal value if necessary to insure on-time shipment. When Canadian shipment is requested for items not available for Canadian shipment, factory will substitute similar items that qualify.